Terms and conditions

The following conditions apply to all deliveries from Lustbird.co.uk, conditions apply if no other written agreements between you as buyer and Lustbird.co.uk.

Generel information

Lustbird.co.uk
Sønder Klitvej 25
6960 Hvide Sande
Denmark
Phone : (+45) 52232346
VAT : DK-38181114

Prices of products at Lustbird.co.uk, is include VAT but exclude shipping.

Returns

Products can be returned for exchange or refund 30 days after you received the products. When products are returned and returns exploited, this can only occur if the product is returned in the same condition and quantity as when you received it.

Products for intimate use can not be returned, for hygienic reasons, if you have opening the package. Products there not are for intimate use, you may unpack, as long as you can return them in the same condition and quantity. The right of returns lapse also if you use the product in a way where it is quite obvious that the use reduces the sales value significantly.

You can return the item to us by :

- Reject the goods. The postman returns the shipment to Lustbird.co.uk, no cost to you as a customer.
- Return the unused product to the address : Lustbird.co.uk, Sønder Klitvej 25, 6960 Hvide Sande, Denmark.

We do not receive packages sent by cash on delivery.

When you regret your purchase refunded the purchase to you at a chargeback to your credit card or your bank, immediately when we receive the product and verified that it meets the conditions for the right of returns. The only cost you have when you change your mind, is the price to send it back to us.

Complaints

Lustbird.co.uk offers 24-month warranty, extensive defects found during normal use of the product. This means, you can get the product exchanged or money back, depending on the specific situation.

The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering.

Complaints about defects must be notified Lustbird.co.uk within a reasonable time after the fault or defect was discovered or should have been discovered. In connection with complaints Lustbird.co.uk return costs reasonable.

By defects or missing deliveries, please contact, sales@lustbird.co.uk or phone : (+45) 52 23 23 46

In the case of returned or prepaid products as canceled before shipment, there must be a full or partial refund of the purchase. Refund will be made to your credit card or in special cases by bank transfer.

Privacy Policy

Any personal information recorded on Lustbird.co.uk, will not be transferred, sold or made available to third parties. All information is stored safely and is accessible only to trusted employees of Lustbird.co.uk.

For electronic payments, we use a secure encrypted line. Our shop system uses cookies to manage the contents of your cart. A cookie is a file stored on your own PC. We use these cookies to recognize you and remember for example, what items are in the shoppingcart when you shop online at Lustbird.co.uk

During a purchase we ask for your name, address and e-mail address. The information is transmitted and stored electronically in encrypted form and stored for 5 years, there is a legal requirement in Denmark in accordance with accounting.

We record the IP address from which the purchase is made. The information is normally not used, but can be used in a bug of police investigation. IP address is stored as long as necessary in relation to a possible police investigation. All fraudulent orders reported to the police!

You can optionally have his email address included on a mailing list with Lustbird.co.uk, so as to continuously receive news and other information from Lustbird.co.uk. This service can always subscribe and unsubscribe as you wish. According to the Personal Data Protection Act we inform on request, registered information, on any objections we make deletions to the extent desired.

The Director and the employees of Lustbird.co.uk have access to the information recorded about you. As registered with Lustbird.co.uk you always have the right to make objections to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act, and inquiries regarding this should be directed to Lustbird.co.uk via e-mail sales@lustbird.co.uk.

Payment

Lustbird.co.uk accept payment via :

- VISA, Mastercard, Maestro, American Express, JCB and VISA Electron.
- Banktransfer.

Payment by credit card will first be debited from your account once it is shipped. Lustbird.co.uk encrypts all information with the SSL (Secure Socket Layer). Neither Lustbird.co.uk or others can read your card number or other information during the transaction.

If you pay by Mastercard or VISA Electron and want purchase canceled, you may notice that the amount will be reserved by the card provider up to 30 days and it can Lustbird.co.uk not change. The booking of the amount can not be deleted by anyone other than your own bank.

When you pay by credit card, you are always protected against abuse. You have the option to refuse payment when you receive your statement. You have no risk if your card is misused in an internet shop that uses SSL (Secure Socket Layer).

When paying by banktransfer, we send your order as soon as your payment is received on our bank account.

If we not have received your banktransfer within 7 working days we will cancel your order in our system.

Delivery

Lustbird.co.uk ensure delivery by Air Mail to receive at the earliest possible date. Delivery times requires however that Air Mail meets the delivery time. If there are delays with Air Mail, this will delay the delivery in relation to the desired delivery date. Air Mail's quality of supply is minimum 97% of letter packages and minimum 99% for packages. Note however that these percentages are average.

Lustbird.co.uk can not be held responsible for delays with Air Mail. In cases of very late or defaulting shipments will Lustbird.co.uk obviously sending a new shipment without charge.

All orders will be sent by Air Mail and costs £4. When ordering over £20 Lustbird.co.uk provide free shipping.

The delivery time for shipments depends on which country the packages should be sent. Delivery time is the expected delivery time provided by Air Mail. There may be delays in customs clearance, which Lustbird.co.uk not can be held responsible for.


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